Privacy Policy

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Our Privacy Policy

Effective Date: 25th August 2024

 

1. Introduction

 

Welcome to HeyWow (“we,” “our,” “us,” or “App”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our app and related services (collectively, the “Services”). This policy is in compliance with applicable laws and regulations, including the California Consumer Privacy Act (CCPA).

 

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Services.

 

2. Information We Collect

 

We collect various types of information in connection with the Services, including:

 

A. Information You Provide Directly:

• Personal Information: full name, business name, business details, email address, phone number, dial code, country code, profile picture, gender, birthdate, and other details you provide during account registration or profile updates.

• Content: Posts, comments, likes, reactions, shares, photos, videos, texts, and other content you create, share, or interact with.

• Communications: Messages, chats, and other interactions with us or other users on the platform. If you contact us directly, we may receive additional information about you. For example, when you contact us for support, we will receive your name, email address, phone number and contents of your support issue along with any other information you chose to provide.

 

B. Information Collected Automatically:

• Usage Information: Details of your activity on the platform, such as the features you use, the content you view, date and the time, frequency, objects such as hyperlinks you click on, and duration of your activities.

• Device Information: Information about your device, including IP address, browser type, operating system, device model, and unique device identifiers.

• Location Information: If your phone settings have the location settings “enabled”, the approximate location data based on your device settings, IP address, or other location-aware technologies.

• When you use our services, you trust us with your information to post photos, videos, and locations. While uploading the post, we are collecting post related images, videos, and locations. Users can change access to private or public posts.

 

C. Information from Third Parties:

• Third-Party Services: If you link your account with third-party services, we may receive information from those services, such as your name, email, and profile picture.

 

3. How We Use Your Information

 

We use the information we collect for various purposes, including:

• Providing and Improving Services: To operate, maintain, and enhance our Services, personalize your experience, and provide customer support. and analyze how you use our Services and develop new products, services, features and functionality;

• Communications: To communicate with you, including sending notifications, updates, and marketing messages (with your consent).

• Security and Compliance: To monitor, investigate, and prevent activities that may violate our policies or be illegal, and to comply with legal obligations.

• Analytics: To deliver, measure the effectiveness of contents, and analyze user interactions to improve the Services.

 

Analytics Partners or THIRD PARTIES:

We may use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps and online resources.

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As required by Law and Similar Disclosures-

We may access, preserve and disclose your information if we believe doing so is required or appropriate to:

1. Comply with law enforcement requests and legal processes, such as a Court Order or subpoena;

2. Respond to your requests; or

3. Protect your, our, or others’ rights, property, or safety.

 

For the avoidance of doubt, the disclosure of your information may occur if you send any objectionable content on or through our services.

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Merger, Sale or Other Asset Transfer-

We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.

 

4. Sharing of Your Information

 

We may share your information with:

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A. Service Providers: Third-party vendors who provide services on our behalf, such as hosting, data analytics, payment processing, and customer support.

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B. Legal and Regulatory Authorities: When required by law or to protect the rights, property, or safety of our users, the public, or the App. Regardless of any other provisions in this Privacy Policy, we may retain or disclose your information if we determine, in good faith, that such action is reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to safeguard the safety of any individual; to address fraud, security, or technical concerns; or to protect our rights or the rights and property of our users. However, this Privacy Policy is not intended to limit any legal defenses or objections you may have against a third party’s request, including those made by government entities, to access your information.

 

C. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.

 

D. Advertising Partners: We may share non-personally identifiable information with advertisers to deliver targeted advertisements.

 

5. Your Rights and Choices

 

A. Access and Correction: You can access and update your account information through the app's settings.

 

B. Deletion: We believe that transparency is key to your trust in us, which is why we provide detailed information on how we collect and use your data. You have control over your information, and we provide various tools to help you manage, access, deactivate and delete your data whenever you wish. your display name, username, and public profile, will no longer be viewable.

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C. Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in those emails or by adjusting your account settings.

 

D. California Residents’ Rights (CCPA):

• Right to Know: California residents have the right to request disclosure of the specific pieces of personal information we have collected about them, as well as the categories of sources from which the information is collected, the purpose for collecting the information, and the categories of third parties with whom the information is shared.

• Right to Delete: California residents have the right to request that we delete personal information we have collected from them, subject to certain exceptions.

• Right to Opt-Out of Sale of Personal Information: We do not sell your personal information to third parties. However, if we engage in such activities in the future, California residents will have the right to opt-out of the sale of their personal information.

• Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

 

6. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to collect information about your activity on the platform, which helps us improve our Services and deliver personalized content. You can control the use of cookies through your browser settings, but disabling cookies may affect your experience on the platform. To effectively enhance our Services, it’s essential for us to understand user trends and feature demands. For instance, by analyzing usage patterns, we can determine whether any adjustments are needed. Analyzing data from our users helps us identify trends and make informed decisions to improve the overall experience on our platform. We conduct these analytics to monitor and evaluate usage, allowing us to generate insights that help us better understand user needs and preferences.

 

7. Data Security

 

We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you via emails or in app notification as soon as practicable. We will take reasonable steps to investigate the breach and mitigate any potential harm. We store your data with Amazon Web Services, Google Firebase on its servers located in India and abroad. The Web Service implement the requisite Security measures to protect the loss, misuse and alteration of the information, details of which are available at Amazon Web Services, Google Firebase.

 

How Long We Keep Information

 

We keep different types of information for different periods of time, depending on how long we need to retain it in order to provide you with our products and services, to comply with our legal requirements and for safety and security reasons. For example:

• We keep your profile information, such as your display name, user name, password and email address for the duration of your account. We cannot provide you with our products and services without retaining this information.

• We keep your usage information, such as the content you post, your interactions with other users’ content and how you interact with others on the platform for the duration of your account or until such content is removed.

 

We may need to keep certain information longer than our policies specify in order to comply with legal requirements and for safety and security reasons. For example:

 

8. Data Retention

 

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, once you delete your data, your data will be queued for deletion from our from the servers and we will no longer be able to retrieve such data.

 

9. Under 18 Privacy

 

Our Services are NOT directed to children under the age of 18, and we do not knowingly collect personal information from children under 18 and no part of our Services are directed to children. You must be 18 or above to use our services.  If you learn that a child has provided us with personal information in violation of this Privacy Policy, you may alert us at contact@HEYWOW.app

 

10. International Data Transfers

 

We may collect your personal information from, transfer it to, and store and process it in the United States or other countries outside of where you live. Your information may be transferred to, stored, and processed in a country other than your own, where data protection laws may be different.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our app privacy page and updating the “Last Updated” date. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised policy.

 

12. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at Email: contact@HEYWOW.app You are entitled to make two complimentary requests within any 12-month period. We will respond to your request within 60 days, although in more complex cases, we may extend the response time by an additional 60 days. Our support team is efficient, so they often reply much sooner. The most convenient way is to email us at the above provided email. If an authorized agent makes the request, we may require them to present a Power of Attorney or similar documentation to confirm their authority.

 

13. Grievance Policy

 

How You Can Contact Us

At HeyWow, we value open communication with our users. If you have any questions, concerns, or inquiries regarding our services, privacy practices, or any other matter, please contact us at contact@HeyWow.app with a thorough description, and we will try to resolve it.

 

Grievance Redressal:

 

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the following email: contact@HeyWow.app

 

Acknowledgment:

 

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.